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Lab @ OPM

Teaching human-centered design to government employees

About

The Lab at the US Office of Personnel Management (OPM) is both a practice and a space that fosters innovation through human-centered design. While at the Lab, I had the opportunity to teach teach the fundamentals of human-centered design course to employees across federal government, including VA Hospitals in Biloxi, Jackson, Milwaukee and San Francisco. 

Challenge

Our team was transitioning from teaching from an out of the box curriculum to creating our own content for a three day course on the fundamentals of human centered design within government. 

We ultimately created a curriculum that emphasized:

  • Breaking down complex problems to understand their root causes
  • How root causes impact the people we serve
  • Why human behavior might inform potential solutions
  • The use of rapid prototyping to learn about and develop potential solutions to complex challenges