Improving usability for millions of job seekers
USAJOBS.gov is the U.S. federal government's official website for listing civil service job opportunities. The site receives anywhere from 13 to 17 million visits every month.
Our team was given the challenge of completing a total redesign of the site. Our team started by simplifying how to upload documents and resumes in order to complete a personal profile. The job seeker typically fills out this information after they've found a job they're interested in applying to.
- – Individual interviews, including extreme users
- – Affinity diagraming
- – Card sorting
- – Usability testing
- – Cognitive model walkthrough
- – User journey mapping
- – Job seekers are likely to abandon the job search process when they are unable to understand the process they must complete. To address this issue, we created an application tracking tool that allows job seers to understand where they are in the job application and what steps they need to complete.
- – Users had difficulties attaching, viewing and deleting resumes and other documents needed to apply without abandoning the application process. To address this issue, our team created and tested a variety of interfaces and interactions to help job seekers better understand how to manage their documents within USAJOBS, including building, editing or deleting a resume. We also ensured that applicants could easily save their progress on a pending job application.
- – Job seekers were unsure what their final job application included, so the new USAJOBS allows users to review their final application before submitting it.
Press + Impact
- Federal Online Job Site Gets Update, Washington Post
- OPM Starts Rolling Out USAJOBS 'Total Redesign', ABC-7
- OPM Updates the Application Process on USAJOBS.gov, Federal Times