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I'm a design researcher specializing in qualitative methods, UX/usability testing and service design.

My design toolkit includes:

  • Design Research
  • Field-based ethnography
  • Insight generation
  • UX + Interaction Design
  • Usability testing
  • Information architecture
  • Facilitation + Co-Creation
  • Helping build design capacity within teams
  • Coaching + mentoring for creative teams

What this looks like in action:

  • Applying human-centered design skills, like problem framing, ethnographic interviewing and design synthesis, to reveal tangible outcomes for growth and change for both businesses and non-profits.

  • Leveraging user research techniques to provide strategic insight into user needs and product usefulness and usability.

  • Visualizing findings from the user research process, including wireframes, storyboards, mockups and simple prototypes that help accelerate deliverables.

  • Crafting insightful narratives about processes, prototypes and potential opportunities, whether it’s a 140 character tweet or a pitch to C-level executives.